Dear valued customer,
We’d like to clarify the position for prior purchasers of productions on digitaltheatre.com.
It was never our intention to deny you access to productions that you have already paid for. Any customer that has previously purchased a production, that would prefer not to take advantage of our subscription offer, should contact firstname.lastname@example.org, where our support team will arrange for a free long-term rental of the production you purchased to be loaded to your account.
There are currently two options available for you at present:
1. You can take advantage of our free subscription, obtaining access to your previously purchased productions as well as our entire catalogue
2. You don't take advantage of our free subscription, and we can manually apply the previous purchases to your account.
This process has been in place since the transition to the new site, and will remain in place for the foreseeable future, to ensure that everyone has the opportunity to decide their favoured approach to viewing our productions.
We apologise for any inconvenience caused for you in the meantime.
The Digital Theatre team