I need a refund, how do I go about it?

If you would like to request a refund, please contact or use the widget on screen. In your message to us, please clearly state your digital theatre username, the product you wish to refund and why. 

In most cases, we are happy to offer a refund if you are not able to watch the production you have purchased or have been charged twice for the same product. Please note however, the decision to refund anything outside of a technical fault 7 days after purchase is solely at the discretion of the Customer Services Manager for Digital Theatre. 

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    Lucy Driver

    Ithere are productions I paid for?   Can I have a refund?  Is this now a subscription only rather than pay per title?  

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