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I need a refund, how do I go about it?

If you would like to request a refund, please contact support@digitaltheatre.com or use the widget on screen. In your message to us, please clearly state your digital theatre username, the product you wish to refund and why. 

In most cases, we are happy to offer a refund if you are not able to watch the production you have purchased or have been charged twice for the same production. Please note however, that in accordance with our Terms and Conditions,  the decision to refund anything outside of a technical fault 7 days after purchase is solely at the discretion of the Customer Services Manager for Digital Theatre. 

Please see below for our current refund policy:

8. REFUND POLICY

8.1 All sales are final and all charges from those sales are non-refundable unless faulty. Due to the nature of the service it is not possible to cancel your purchase after you have downloaded it.

8.2 While Digital Theatre will send you an e-mail notification of every valid purchase Digital Theatre receives from you, Digital Theatre cannot guarantee that the notification will be received by you, or that it will be legible and uncorrupted.

8.3 You must observe and comply with all applicable laws when you download and/or stream any product from the Site.

8.4 You shall be entitled to notify Digital Theatre of any faulty Content purchased and downloaded and/or streamed by you within seven (7) days of the initial download and/or initial stream. Digital Theatre shall permit you to download and/or stream a file containing the same Content in replacement of the original faulty Content at no cost if in its reasonable opinion Digital Theatre deems the original download and/or stream to be corrupt, malfunctioning or inoperable on your system.

- See our full Terms and Conditions at: http://www.digitaltheatre.com/legal/terms

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